Join our team
as a customer service advisor.

Home » Contact Centre Roles » Contact Centre Advisor

Help people at a time when they need it most.

Annual salary: £20,000 - £22,000*

Opportunities: full-time, fixed-term

We're looking for compassionate and caring individuals to join our team of customer service advisors. We have a number of vacancies in our contact centres where we deliver digital customer support to individuals of all backgrounds and abilities.

Join our team of advisors and work with leaders in digital customer solutions as we help people to move forward and transform their lives.

About the role.

You’ll deal with queries from clients and customers in a caring, courteous and professional manner, while taking initiative with time management and using your organisation skills to meet deadlines. You’ll thrive in a targeted and driven environment, have excellent customer service skills (particularly on telephone) and be able to work well both independently and as part of a team.

What we look for.

What we offer.

An understanding and supportive individual, able to provide advice to customers seeing a wide range of information, guidance and assistance
Someone who is able to provide multi-channel support to people at a time of need with professionalism, empathy and care
Excellent communication and interpersonal skills, with a desire to deliver an outstanding service and achieve individual and team targets

Medicash healthcare cash plan

All colleagues can save money on a range of treatments and services, and claim reimbursements for dental, optical, physiotherapy, acupuncture, chiropractor, homeopathy and other consultations.
Wellbeing benefits

Colleagues also have access to Ability First, an internal service to support colleagues in overcoming barriers at work.

We offer a nine-month support programme called Able Futures, to help people manage and overcome their mental health challenges within the workplace.

All colleagues have access to a premium Headspace account, where they can access more than 1,000 hours of mindfulness, health and sleep content.

As a voluntary benefit, also offer comprehensive physical and mental health assessments, provided by Nuffield Health.
Progression opportunities

We're keen advocates of promoting from within, and believe in supporting career aspirations. Not only do we provide a wide range of self-directed learning, structured training and mentorship programmes, many of our advisors go on to become team leaders and supervisors during their time with us.
Annual Leave entitlement

We offer 25 days annual leave, with the option to buy or sell up to five days of leave during the annual benefits window. To reward long-serving colleagues, your annual leave entitlement increases to 27 after five years with the company.