About the role
A day in the life of a Functional Assessor
14 April, 2026
Join us as a team leader.
Ready to take your career to the next level?
Annual salary: £27,036
Opportunities: full-time, permanent
We are looking for inspiring and motivated individuals who are ready to oversee and mentor our dedicated contact centre teams.
Whether you are eager to step into a leadership role or simply want to take on more responsibility, joining us as a team leader will further your career whilst helping to transform the lives of the vulnerable people we support.
About the role.
You’ll work closely with our contact centre teams to ensure our day-to-day operations run smoothly. You will continue to support people at a time of need with professionalism, empathy and care, whilst coaching and mentoring your team to do the same.
What we look for.
What we offer.
- An aspiring leader with strong communication skills and at least two years’ experience in a contact centre environment
- Someone who is passionate about mentoring others and motivating their teams to deliver exceptional customer service
- A caring and supportive individual who can provide complex advice to customers, often in distressing situations
- Someone with a strong desire to continually improve the way we do things – for our customers as well as our colleagues
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Medicash healthcare cash plan
Save money and claim reimbursements on a range of treatments and services, including dental, optical, physiotherapy, acupuncture, chiropractor, homeopathy and other consultations.
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Wellbeing benefits
All colleagues have access to a range of health and wellbeing resources, including:
• Ability First – which helps people overcome barriers at work
• Able Futures – offering nine months of mental health support in the workplace
• A premium Headspace account – with over 1,000 hours of mindfulness, health and sleep content
• Comprehensive physical and mental health assessments – this voluntary benefit is provided by Nuffield Health
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Progression opportunities
We are proud advocates of promoting from within and believe in supporting our colleagues’ career aspirations. That’s why we provide a range of self-directed learning, structured training and mentoring programmes – and many of our team leaders go on to become contract managers.
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Annual Leave entitlement
We offer 25 days of annual leave, with the option to buy or sell up to five days of leave during the annual benefits window. To reward long-serving colleagues, your annual leave entitlement increases to 27 after five years with the company.
Want to join our team?
If you’re keen to do a job you love whilst mentoring others to succeed, a role as a contact centre team leader is for you. Apply today – and get ready to take that next step in your career.