Progression
Thriving as a DEI champion
12 February, 2024
Join our
team of
supervisors.
Looking to take the next step with a supervisor role?
Annual salary: £23,113 - £24,164*
Opportunities: full-time, permanent
We're looking for inspiring and motivated individuals who are ready to take their career to the next level by becoming a supervisor in one of our contact centres.
Whether you're eager to step into a leadership role for the first time or simply want to take on more responsibility, a supervisor role will allow you to do a job you love whilst mentoring and overseeing a team of customer service advisors.
About the role.
As a supervisor, you’ll work closely with team leaders to ensure our day-to-day operations run smoothly. You will continue to work as an advisor whilst coaching and mentoring a team of advisors to deliver a quality service to our customers.
What we look for.
What we offer.
- An aspiring leader able to motivate and support a team in achieving targets whilst continuing to carry out customer service advisor duties
- Someone who is customer-focused and dedicated to ensuring the right support and advice is delivered in a professional, courteous and empathetic manner
- An excellent communicator with at least two years’ experience in a contact centre environment
- Someone with a strong desire to continually improve the way we do things – for our customers as well as our colleagues
This role would suit a strong team player who is passionate about continuous improvement, and can facilitate and respond to change in a positive way.
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Medicash healthcare cash plan
All colleagues can save money on a range of treatments and services, and claim reimbursements for dental, optical, physiotherapy, acupuncture, chiropractor, homeopathy and other consultations.
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Wellbeing benefits
Colleagues also have access to Ability First, an internal service to support colleagues in overcoming barriers at work.
We offer a nine-month support programme called Able Futures, to help people manage and overcome their mental health challenges within the workplace.
All colleagues have access to a premium Headspace account, where they can access more than 1,000 hours of mindfulness, health and sleep content.
As a voluntary benefit, also offer comprehensive physical and mental health assessments, provided by Nuffield Health. -
Progression opportunities
We're keen advocates of promoting from within, and believe in supporting our colleagues' career aspirations. Not only do we provide a wide range of self-directed learning, structured training and mentorship programmes, many of our supervisors go on to become team leaders and contract managers during their time with us.
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Annual Leave entitlement
We offer 25 days annual leave, with the option to buy or sell up to five days of leave during the annual benefits window. To reward long-serving colleagues, your annual leave entitlement increases to 27 after five years with the company.
Apply for a job as a Supervisor today.
If you're ready to take the next step in your career, join us as a Contact Centre Supervisor. It's a chance to do what you love while taking that step up as a leader and mentor.