Progression
Thriving as a DEI champion
12 February, 2024
Join us as
a Customer service rep.
A customer service job with a difference.
Annual salary: £21,255
Opportunities: full-time, fixed-term
Maximus carries out more than one million functional assessments across the UK each year, helping the Department for Work and Pensions make informed decisions about a person's eligibility for benefits.
As a Customer Service Representative, you will co-ordinate and oversee the day-to-day operation of one of our Assessment Centres, managing sessions to optimise productivity and ensuring outstanding customer service.
About the role.
Our Customer Service Representatives are the beating heart of our Assessment Centres. You’ll manage appointment sessions, help customers feel at ease, monitor assessments’ progress and help to manage waiting times so that our customers have a positive experience.
What we look for.
What we offer.
- A strong communicator with experience in a customer service or administrative position
- Someone who is caring and courteous, able to present information clearly and in a professional manner
- Someone with strong attention to detail when it comes to office administrative duties
- A compassionate individual who is able to work unsupervised and remain calm when dealing with challenging situations
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Medicash healthcare cash plan
All colleagues can save money on a range of treatments and services, and claim reimbursements for dental, optical, physiotherapy, acupuncture, chiropractor, homeopathy and other consultations.
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Life insurance
For extra peace of mind, we provide Life Insurance for all colleagues from their first day with the business. Should anything happen to you, we will provide a lump sum payment of 3x your basic pay to your nominated beneficiaries.
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Pension plan
The Maximus UK Pension Plan gives colleagues they chance to build a pension for retirement. You can contribute up to 5% of your salary and we will match up to 4% of whatever you put in.
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Progression opportunities
We have a dedicated online learning portal to support self-directed learning to learn new skills and spark your inspiration. We also offer accredited apprenticeships and have a structured MentorU programme that give colleagues an opportunity to learn from senior leaders across Maximus.
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Volunteering days
As part of our Volunteer Day Scheme, all colleagues can dedicate one working day to volunteer with a local charity of their choice.
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Annual leave
We offer 25 days annual leave, with the option to buy or sell up to five days of leave during the annual benefits window. To reward long-serving colleagues, your annual leave entitlement increases to 27 after five years with the company.
Join us as a customer service representative today.
If you're passionate about helping people and want a career that really makes a difference, join our Customer Service Representative team. It's a great way to start your career, embrace opportunities to grow and progress, and have a meaningful impact on people's lives in the process.